Returns & Exchanges
We accept returns and exchanges (stock permitting) up to 30 days from the date of purchase. If you wish to return or exchange an item for any reason, use the prepaid return shipping label included with your order and note which item you would like instead. If you no longer have the shipping label, contact us for a new one.
How do I return a gift?
There are two ways to return a gift.
- You can return it for a refund, and the person who purchased it for you will be refunded in full back to their credit card.
- Alternatively, you can request an exchange. Just contact email@example.com and we’ll set you up with a return label and a new size.
Shipping & Orders
At this time, we only offer shipping within the United States. We are not able to ship internationally.
If you place your order by 3:00pm on a business day, your order will ship the same day. Your order will ship out via USPS from New York. Orders to the Northeast will arrive in 1 business day. Orders outside the Northeast will arrive in 2 – 3 business days.
Can I change the shipping address on my order?
Absolutely. Contact firstname.lastname@example.org with your order number and the correct shipping address, and we’ll take care of you.
Can I cancel my order?
So you changed your mind? No problem. Contact email@example.com with your order number and let us know you want to cancel, and we’ll take care of it.
We do the work for you. Our Buyer and Editor source the best in activewear from around the world, and test each item for performance, comfort and style before offering it to you.
Where are the products made?
Current collections available on LUS are made in the following locations: United States, Canada, Italy, United Kingdom, Indonesia and Australia.
What size should I buy on LUS?
All activewear brands currently on LUS are true to size. Please read individual product descriptions for guidance on fit, performance, support and specific care instructions. See our Sizing Guide.
For further questions about the fit of a product, contact us at firstname.lastname@example.org, and we’ll help find the right size for you.
How do I care for my item?
All items come with detailed care instructions. For products with mesh inserts and hardware we recommend machine washing in cool water, and line dry or lay flat to dry.